Their response was not what I expected. Al must be the owner.
I spoke with the guys after reading this email. The sills were in rough shape when they came in. Normally we do leave the inner groove in, however, they were already fading. The only way to polish out correctly, was to take that inner groove out. I apologize that you are not happy with the job. Al said if they came in better shape, he could understand and give you back your money, however when polish jobs come it, it is up to the guys to get them as best they can. The center piece is always buffed out and repainted when sent to us. You cannot polish around the painted areas and have it look right.
Again, I am sorry you are not happy with it.